Hebei Wankuang Mine Machinery Factory in line with the "good faith management, careful service, customer satisfaction is our eternal pursuit of the goal" of the service concept, has cultivated a group of high-quality, high level of after-sales service team, developed a scientific and reasonable after-sales service control procedures, to provide customers with convenient, fast, timely and effective service.

Pre-sale

1. customers can visit our website to get more information of the products.

2. customers can get more detail introduction of products from our sales department through telephone, fax and email.

3. customers can be arranged to visit our factory.

4. We will send technicians freely to customer site for design, installation and test.

In-sales

1. customers can come to our factory to investigate, negotiate and sign contract.

2. Consignment for shipment can be made for customers.

3. According to the contract, delivery can be made on time and the quality and quantity van be assured. Answer the question freely which customer meet during construction.

After- sale

1. Regular telephone returns and site visit, understand the customers usage circumstance, introduce the new trend of crusher.

2. The equipment malfunctions during the warranty period can be solved through the scene telephone of the technicians or by technical personnel himself to ensure users to use normally.

3. Lifelong service will be rendered to the clients who use the products of WK brand.

4. Ensure to meet the clients components needs.